And Then Sometimes It Is

Okay so if you read about yesterday, this is the conclusion of the photo lab story. I wrestled with whether or not to say anything when I picked up my pictures today. The consumer part of me wanted to ask for some sort of compensation for stuff not being ready when they said it would be. The works-in-customer-service part of me didn't want to become that customer that creates the need for exceptions and checking with the manager and all that.

I was definitely not the poster child for filing a complaint. This is how it went. I approached the counter where a very nice and coherent-looking woman that I've never seen before was working. I said (while twisting my purse handle and looking down) "Um, I know that maybe there's nothing you can do about this, but for what it's worth, I came to get these last night when they were supposed to be ready well before closing time and they weren't done and while that might not be a big deal in the grand scheme, I didn't even get an apology or anything...and..." (at this pointed I decided to just stop rambling.

She said, "Well I heard they had paper jam problems last night. Do you want to check your pictures to see if they're okay?"

I said, "Well, I'm sure they're fine. It's just that I intended to send them out to someone and then I couldn't and..."

And then came the famous, "Let me check with the manager." Rats. I became that person.

But it worked out. The manager gave them to me for half price.

And to top it all off - front row parking. AND I managed to locate my OWN car this time.