Monday night when I came home from work, I plugged in my laptop and started it up...only to find some evil looking "MUST CHECK DISK NOW" screen blinking at me in this really glaring fashion. You know when the computer reverts to 1980's font...things aren't good.
After a few unsuccessful attempts to get it to start up, I called the company. (Thank goodness for smartphones. Kind of hard to look up a phone number when your computer is dead.)
Of course the automated lady answered the phone. My call was, as you might imagine, very important, and she would like to help me...if I could just give her the serial number on the bottom of the computer.
Seems simple, doesn't it?
Well, let's do keep in mind this is a laptop, and after a few years of the bottom of the laptop sitting...on a lap...the numbers on the sticker had worn away pretty completely. So I sat here holding the computer at the most ridiculous angle, trying my best to read this utterly faded code.
Please enjoy the conversation as it unfolded, numbers changed to protect the innocent.
Her: Please read the se-curity code.
Me (slowly): 9948769860
Her: You said: 994876986Y. Is this correct?
Me: NO!
Her: Okay. Let's try again. Please read the se-curity code.
Me (slowly): 9948769860
Her: You said: 994876986Y. Is this correct?
Me: NO!
Her: Okay. Let's try again. Please read the se-curity code.
Me (even more exaggerated): nine-uh, nine-uh, four, eight, se-ven, six, nine-uh, eight, six, ZEEE ROHHHHH
Her: You said: 998UL6986Y. Is this correct?
Me: This is getting WORSE! NO!!!
Her: Let me transfer you to a customer specialist.
Mmmmm hmmm. That's what I thought.
So she "transferred me" but the call went nowhere, so guess what? I had to hang up and do that entire scene all over again.
Finally a real person answered...and after about 20 minutes of haggling over the serial number (turns out a faded Q looks a lot like a 0)...we determined I needed to take the computer to a technician.
A whole episode of Dancing with the Stars missed...so I could argue with a computer about a computer.
Please tell me you feel my pain.
2 hours ago
3 comments:
I feel your pain, but I love your story and your writing!
I feel your pain! I HATE those ladies!!!
Oh! That just reminded me. A few weeks ago in our sermon, the pastor strongly suggested we think of someone we hate and then pray for that person's good. But I couldn't think of anyone, not even my ex. I don't hate him. I'm just not that crazy about him.
I could have prayed for whoever thought the automated ladies on the phone were a good idea.
SkyePuppy - You cracked me up right out loud. Good idea. Let's pray for that person!!! (Would it hurt to pray for the automated ladies, while we're at it?? They probably take a lot of verbal beatings.)
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